How's Mom Blog

Resources for Better Senior Care Experiences

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Improving family relations and complying with the 21st Century Cures Act

Improving family relations and complying with the 21st Century Cures Act Under normal circumstances, good communication is essential, but post-pandemic and under the new 21st...
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Cures Act – What it means for you

Cures Act - What it means for you Background The 21st Century Cures Act ("Cures Act") is a bipartisan-backed law passed in December 2016 and...
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Solving workforce retention and burnout Issues in Long-Term Care

Empowering families with self-serve resources to reduce low-value staff interactions More News Increasing Census in Senior Care: 4 Customer Experience Strategies Identifying COVID-19 Solutions for...
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Regain Census Post-COVID with Service Recovery Strategies

As the senior care industry begins to emerge from pandemic response mode, an initial focus is how to gain census and add new customers.  Regaining...
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Customer Experience Strategies to Recover Lost Census

Recovering lost census is a priority for senior care operators in 2021.  A strong focus on the customer experience of residents and families is critical...